Important Note: This Privacy Policy constitutes an agreement between you ("User") and mbi 123 ("Platform") regarding the management of personal data. By using mbi 123's services, you agree to the terms set out in this policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
1Introduction & Scope of This Policy
Mbi 123 is an online casino and Sports Betting platform operating in Malaysia. We understand that your personal data is a trust placed in us — and we do not take that responsibility lightly.
This Privacy Policy applies to all users who access or use the mbi 123 platform, including the website, mobile app (where available), and all related services. It sets out in detail what data we collect, why we need it, how it is used, and your rights in relation to that data.
All of mbi 123's data processing practices comply with Malaysia Personal Data Protection Act 2010 (PDPA) as well as internationally recognised data protection principles. We are committed to using your data only to the extent necessary to deliver a high-quality service to you.
This policy applies to all your interactions with mbi 123 — from account registration and deposits via Touch 'n Go or FPX, to betting activity and contact with our customer support team.
2Categories of Personal Data We Collect
Mbi 123 only collects data that is strictly necessary to deliver our services. We do not collect data that is irrelevant or beyond our operational requirements. The following are the categories of data we process:
| Data Category |
Sample Information |
Required |
| Personal Identity |
Full name, date of birth, MyKad number |
Age verification & KYC |
| Contact Information |
Phone number, email address |
Communications & notifications |
| Financial Data |
Bank account numbers, transaction records |
Deposits & withdrawals |
| Technical Data |
IP address, browser type, operating system |
Security & troubleshooting |
| Usage Data |
Game history, game preferences, login timestamps |
Platform improvements |
| Communication Data |
Live chat records, support emails |
Customer Support |
We do NOT collect: Health information, biometric data, political or religious views, information about children under 18, or any category of sensitive data not relevant to mbi 123 services.
3How We Collect Your Data
Personal data is collected through several channels when you interact with the mbi 123 platform.
- Account Registration: When you register an mbi 123 account, you provide your name, phone number, and email address directly.
- Identity Verification (KYC): To meet regulatory requirements, we may request a copy of your identification document such as your MyKad for withdrawals exceeding a specified limit.
- Financial Transactions: Financial information is collected when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
- Platform Usage: Technical data is collected automatically via cookies and server logs whenever you use mbi 123.
- Customer Support Communications: Information you share when contacting the mbi 123 support team via live chat or email.
- Trusted Third Parties: In limited circumstances, we may receive data from approved payment providers or identity verification partners for security purposes.
4How We Use Your Personal Data
Mbi 123 uses your personal data only for lawful and transparent purposes. We will not use your data for anything unrelated to the services you use.
- Account Management: To create, manage, and maintain your mbi 123 account, including the secure login process.
- Transaction Processing: To securely and accurately process deposits, withdrawals, and all financial transactions on the platform.
- Eligibility Verification: To confirm that you are 18 years of age or older and meet the eligibility requirements for using mbi 123.
- Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised access.
- Service Improvement: To analyse usage patterns and improve the mbi 123 platform's quality, speed, and overall user experience.
- Service Communications: To send important notifications regarding your account, transactions, terms updates, or security changes.
- Marketing (With Consent): You can opt in to receive promotional offers and the latest updates from mbi 123. You may unsubscribe at any time.
- Legal Compliance: To comply with legal obligations, regulatory requirements, and directives from relevant Malaysian authorities.
5Data Sharing & Disclosure
Mbi 123 does not sell, rent, or trade players' personal data to any party for marketing purposes. However, in the following limited circumstances, data may be shared:
- Payment Service Provider: Data required to process transactions is shared with providers such as Touch 'n Go, GrabPay, and relevant Malaysian banks. They are bound by strict confidentiality agreements.
- Technology Providers: Technical partners who assist in operating mbi 123 infrastructure have access only to the data strictly necessary for their role.
- Law Enforcement: mbi 123 will disclose data when required by Malaysian law, court order, or an official regulatory investigation.
- Business Transfer: In the event of a company merger or acquisition, data may be transferred to the new entity, with prior notice given to users.
Our commitment to you: All third parties who receive data from mbi 123 are contractually bound to use it solely for the specified purpose and must comply with the security standards we set.
6Data Security Measures
Data security is an ongoing commitment at mbi 123. We implement multiple layers of technical and organisational safeguards to keep your data protected at all times.
Data Encryption (SSL 256-bit)Active
Two-Factor Authentication (2FA)Available
Real-Time Threat Monitoring24/7
Regular Security AuditsQuarterly
- All communications between your browser and mbi 123's servers are encrypted using TLS 1.3 protocol (256-bit SSL).
- All stored data is encrypted at rest using AES-256 encryption standards.
- Access to user data by mbi 123 staff is restricted on a need-to-know basis.
- All mbi 123 staff who handle personal data undergo regular data protection training.
- While we take all reasonable precautions, no system can guarantee absolute 100% security. Please contact us immediately if you suspect any security issue.
7Data Retention & Deletion Policy
Mbi 123 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law.
- Active Account Data: Retained for the lifetime of your active mbi 123 account and for 7 years after account closure for legal compliance purposes.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian tax legislation and financial regulations.
- Communication Logs: Live chat transcripts and customer support emails are retained for 2 years for quality assurance and dispute resolution purposes.
- Technical Data & Logs: Server logs and technical data are retained for 90 days before being automatically deleted.
- Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
8Cookie Policy & Tracking Technologies
Mbi 123 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and gather analytical data that does not personally identify you.
8.1 Types of Cookies Used
| Cookie Name | Type | Purpose | Duration |
|---|
| Session_id |
Important |
Keeps you logged in during your session |
Session |
| Csrf_token |
Important |
CSRF security protection |
Session |
| Lang_pref |
Important |
Saves your language preference (Malay) |
1 year |
| _analytics |
Analytics |
Anonymised usage data |
2 years |
| Perf_metrics |
Analytics |
Page load time & performance |
90 days |
| Promo_seen |
Options |
Preventing repetitive ad display |
30 days |
- Essential cookies cannot be disabled as they are required for core mbi 123 platform functions such as secure login.
- You can manage optional and analytics cookies through your browser settings. Please refer to your browser's help guide for detailed instructions.
9Your Rights Regarding Personal Data
Under Malaysia's PDPA 2010, you have clearly defined rights regarding your personal data held by mbi 123. We are committed to making it easy for you to exercise those rights.
Right to Access
You have the right to request a copy of all personal data we hold about you within 21 days.
Right to Rectification
If any of your data is inaccurate or out of date, you may request a correction at any time.
Right to Erasure
You may request deletion of your data when it is no longer needed, subject to our legal obligations.
Right to Object
You may object to the processing of your data for direct marketing or profiling purposes at any time.
Right to Portability
You may request a copy of your data in a machine-readable format for transfer purposes.
Right to Restriction
You may request that we restrict data processing while a dispute or review is in progress.
To exercise any of the rights above, please contact us at support@mbi123.wine. We will process your request within 21 days business days.
10Child & Minor Protection
Mbi 123 takes child protection very seriously. Our platform is strictly for individuals aged 18 and above.
- We do not knowingly collect personal data from any individual under the age of 18.
- All mbi 123 account registrations require age verification. Accounts suspected of belonging to underage individuals will be suspended immediately pending investigation.
- If you become aware that your child has registered an account on mbi 123, please contact us immediately at support@mbi123.wine and we will take prompt action.
- Any data found to have been collected from minors will be deleted immediately upon notification.
11Changes to This Privacy Policy
Mbi 123 may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- All registered users will be notified of any material changes to this Privacy Policy via email or in-platform notification on mbi 123 at least 14 days before it takes effect.
- Continued use of mbi 123 after the effective date of any changes constitutes acceptance of the updated terms.
- The latest version of this Privacy Policy is always accessible on this page. The last updated date is shown at the top of the document.
Last Updated: 1 January 2026 (Version 3.1). The previous policy (Version 3.0, 1 June 2026) is no longer in effect.
12How to Contact Us
For any enquiries, requests, or complaints regarding this Privacy Policy or the processing of your personal data by mbi 123, please use the following contact channels:
- Privacy Email: support@mbi123.wine — please use "[Personal Data Request]" as your email subject for faster processing.
- 24/7 Live Chat: Use the live chat function within the mbi 123 platform for immediate privacy-related enquiries.
- Response Time: Personal data requests will be processed within 21 days operates in compliance with the PDPA 2010.
- For general enquiries, visit our Frequently Asked Questions us for answers to the most frequently asked questions.